Warranty Policy
Crafted equipment deserves considered care. Our 12-month warranty protects your purchase against manufacturing defects.
12-month coverage
From the original purchase date
Repair first
A practical, considered resolution
Simple claims
Email photos of the defect
IN THIS POLICY
- Coverage
- What's covered
- What's not covered
- Our resolution
- Make a Claim
01 — Coverage
A full year of confidence
Sellerie Kathy warrants products purchased from us against manufacturing defects for 12 months from the original purchase date. This warranty applies to the original purchaser and requires proof of purchase.
02 — What’s covered
Manufacturing defects
Coverage applies when a fault in materials or workmanship becomes apparent during normal, intended use. Examples may include:
- Defective stitching or seams
- Faulty hardware or fittings
- Material flaws present from manufacture
- Construction faults affecting normal use
03 — What’s not covered
The natural life of riding equipment
This warranty does not cover ordinary wear and tear, cosmetic changes from use, accidental damage, misuse, neglect, improper cleaning or storage, or damage caused by alterations or repairs not authorized by Sellerie Kathy. Fit, comfort preferences, and changes in horse or rider fit are not manufacturing defects.
04 — Our resolution
Repair, thoughtfully handled
Once a claim is approved, we will first arrange repair of the product whenever practical. If repair is not possible or reasonable, Sellerie Kathy may offer a replacement or refund. We cover reasonable shipping costs associated with an approved warranty claim and will provide shipping instructions before the item is sent.
05 — Make a claim
Let us take care of it
Email us within one month of discovering the defect. Please include your order number, a short description of the issue, and clear pictures showing the defect. Keep the product until we confirm the next steps, and do not arrange a repair or return it before receiving our instructions.
Start a warranty claim
We’ll review the details and respond with the next steps.
